Regarding handling of personal information when making inquiries

(1) Name of business operator

LuLugroup Inc.

(2) Name or job title, affiliation and contact details of the personal information protection manager (or his/her representative)

Personal information protection manager: Kaori Tachibana
Email: info@eloge.co.jp
Phone number: 06-6147-3261

(3) Purpose of use of personal information

・To respond to inquiries

(4) Provision of personal information to third parties

The personal information we collect will not be provided to third parties unless required by law.

(5) Consignment of Personal Information Handling

We may entrust the handling of all or part of the personal information we have acquired to a third party for the purposes of managing member information and shipping products. In such cases, we will make every effort to do so.

(6) Consequences of not providing personal information

Providing personal information is optional. If you do not provide some of the information regarding your personal information, we may not be able to respond to your inquiry.

(7) Disclosure of retained personal data and contact point for inquiries

Upon request from the individual, we will respond to requests for disclosure of personal data held by our company, notification of the purpose of use, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as "disclosure, etc."). For the contact point for disclosure, etc., please refer to "Contact information for complaints, consultations, etc. regarding our handling of personal information" below.

(8) Acquisition of personal information in a manner that the individual cannot easily recognize

Our website may manage communications by sending information called cookies (hereafter referred to as "Cookies") to your computer via your web browser. Cookies are necessary to maintain screen transitions for each customer and to allow you to perform operations such as shopping on our website. When using our website, please agree to the use of cookies and then register. Please note that if cookies are disabled, you will not be able to use the services of our website properly.

(9) Safety management measures for personal information

With regard to safety management measures for personal information, etc., we take necessary measures to prevent leakage, loss, or damage of personal information, etc. and to properly manage other personal information, etc. On our website, we use SSL (Secure Socket Layer) encrypted communication on pages where personal information is sent and received, such as when registering as a member, inputting information for requesting materials, and answering questionnaires, and we take measures to prevent external third parties from intercepting your personal information.

(10) Personal Information Protection Policy

Please see our privacy policy on our website.

(11) Contact information for inquiries regarding the handling of personal information

Complaints/Inquiries Email: info@eloge.co.jp
TEL: 06-6147-3261
Telephone reception hours: 10:00-18:00 (excluding weekends, national holidays, summer holidays, and New Year holidays)
Personal information protection manager: Kaori Tachibana