You can check and change your delivery address from your My Page.
Since your email address cannot be changed from your My Page, please contact support.

If you do not know your login password, please enter the email address you used to register your account.
You can reissue your password by clicking on "Forgot your password?" on the site login screen.

Please contact us by email.

There are many cases where emails from our store cannot be received due to spam filters, security settings, etc.
Before contacting us, please check your registered email address and your email settings on your My Page.

Emails may be sent to your spam folder, so
Please check all folders.

In addition, due to the spam filter function, emails sent from our store may be
It may have been automatically rejected.
Please set your email address to receive emails from designated email addresses.

You can earn points by purchasing products on this site.
Points will be awarded according to the amount of your purchase and your membership rank .
Accumulated points can be used when making purchases, with 1 point = 1 yen.

* Points will not be awarded for points used at the time of purchase.
*When ordering a regular service, purchase points will be awarded but cannot be used.
(Available only for first-time applications)

For details, please see the Points Rules .

Points expiration date <br/>Points expire one year from the date they were last earned or used.
(The additional points you can earn during the point-up campaign will expire in 90 days.)
Please note that points will be automatically invalidated if the expiration date is exceeded.

・About points

Enter the number of points you want to use and click the "Use points" button to reflect the points.

If you order a subscription service, purchase points will be awarded but cannot be used (although they can be used the first time).

You can check it from My Page .
You can check how many points you currently have and how many points you have used for each order in your order history.
Your order details can be viewed using your order number (a link such as "#0000").

・Click here for the explanation page with images

ポイントとクーポンは併用できません。

ご注文確定後の「お客様理由」によるご注文内容の変更・キャンセル・交換・返品はお受けできません。

「買えているかわからないから再度購入したら2回買っていた」「個数を間違えた」「ポイントを利用し忘れた」「ポイントを利用したら送料が変わった」等のご都合による変更・キャンセルはお受けできません。注文を確定させる前に、今一度お客様ご自身でお確かめの上、ご購入を確定してください。

※ご購入後にお問い合わせフォームより変更のご連絡をいただきましても対応できません。

Yes, shipping fees are normally required for delivery.
Please see our Shipping Policy for more information.

A delivery note/receipt is included with the product, so please use it as your receipt.
If you would like to avoid the invoice/receipt being included in your gift order, please contact us using the inquiry form.