Golden Week Holiday Notice

Thank you very much for your continued patronage.
This website will be closed for delivery and customer support during the Golden Week period.

We will accept orders 24 hours a day during the holidays, but product shipments and inquiries will be handled in order from the end of the holidays .
We apologize for any inconvenience this may cause and appreciate your understanding.

■Inquiries and shipping (online store)
Closing period
April 27th (Sat) - 29th (Mon), May 3rd (Wed) - 6th (Mon)
*We will be open from April 30th (Tue) to May 2nd (Thu).

During the above period, we will be closed for replying to inquiries and shipping operations.
Responses to inquiries received from Saturday, April 27th to Monday, April 29th will be answered after Tuesday, April 30th, and inquiries received from Wednesday, May 3rd to Monday, May 6th will be answered after Tuesday, May 7th.

■ Product shipping

Date of reception

Expected shipping date (in stock)

Order date
Until April 22nd (Mon) 23:59

Until Friday, April 26th

Order date
Friday, April 26th to Monday, April 29th

Shipment will begin on Tuesday, April 30th.

Order date
May 2nd (Thursday) onwards

Shipment will begin on Tuesday, May 7th

◇ Excluding "products with engraving service" and "pre-order products"

Please note that due to the concentration of packages after the holidays, it may take longer than usual.
If you would like your order delivered before the holidays, please place your order by Monday, April 22nd.
Please note that regular delivery services will also be suspended, so if you would like delivery before the suspension,
Please contact us by Monday, April 22nd to let us know your desired delivery date.

■Yamato Transport

For baggage enquiries please click here

(※You will be redirected to an external website.)



[About ordering]
If you order multiple items at the same time, they will be shipped as soon as all items are available.
(Shipping by order number)
◇If you select "Engraving service included", your order will be shipped approximately 2 to 3 weeks after the order is placed.
◇ "Pre-order items" will be shipped at the time shown on the product page.
 ◇Delivery delays may occur due to the following reasons.
・If the telephone number or address information provided at the time of your order is insufficient or incomplete ・If traffic congestion or restrictions occur ・If restrictions are placed on the loading of air cargo ・If bad weather affects transportation (heavy snow, etc.)
・When the volume of deliveries by the delivery company increases significantly ・When there is a large number of orders


[Regular service information]
◇If you would like to check your subscription or perform other procedures, please log in to your account.
◇Changes, suspensions, and cancellations for the following month must be accepted up to 7 days before the next scheduled payment date .
◇If you do not have an account, please register a new account using the same email address you used when placing your order. (Account registration is free.)


[About inquiries]
◇If we receive more orders and inquiries than expected, it may take longer than usual to respond after the holiday.
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