Notice of New Year's holiday closure
Thank you very much for your continued patronage.
This website will be closed during the following periods:
We will accept orders 24 hours a day during the holidays, but product shipments and inquiries will be handled in order from the end of the holidays .
We apologize for any inconvenience this may cause and appreciate your understanding.
■ New Year's Holidays (Online Store)
| Closing period | |
| Friday, December 29, 2023 - Thursday, January 4, 2024 *Only shipments will be available on Friday, December 29, 2023. *Only inquiries will be accepted on Friday, January 5, 2024. |
■ Inquiry window (online store)
| Date of reception | Response date | |
| Until 18:00 on Thursday, December 28th | Thursday, December 28 | |
| December 28th (Thursday) 18:00 onwards | Will be supported from Friday, January 5th onwards | |
■ Product shipping
|
payment method |
Date of reception |
Expected shipping date (in stock) |
|
all |
Order date |
Until Friday, December 29th |
|
Order date |
Shipment will begin on Tuesday, January 9th. |
◇ Excluding "products with engraving service" and "pre-order products"
■Regular delivery (2nd and subsequent orders)
| Next scheduled payment date | Estimated shipping date | |
| Until Wednesday, December 27th | Until Friday, December 29th | |
| December 28th (Thursday) - January 8th (Monday) | Scheduled to be shipped sequentially from Tuesday, January 9th | |
| January 9th (Tuesday) onwards | Scheduled to be shipped sequentially from Wednesday, January 10th | |
◇Please note that we cannot accept requests for specific delivery dates and times.
◇If you wish to change, suspend or cancel your subscription, the deadline is 7 days before your next scheduled payment date .
■Yamato Transport
|
For baggage enquiries please click here (※You will be redirected to an external website.) |
[About ordering]
If you order multiple items at the same time, they will be shipped as soon as all items are available.
(Shipping by order number)
(Shipping by order number)
◇If you select "Engraving service included", your order will be shipped approximately 2 to 3 weeks after the order is placed.
◇ "Pre-order items" will be shipped at the time shown on the product page.
◇Delivery delays may occur due to the following reasons.
・If the telephone number or address information provided at the time of your order is insufficient or incomplete ・If traffic congestion or restrictions occur ・If restrictions are placed on the loading of air cargo ・If bad weather affects transportation (heavy snow, etc.)
・When the volume of deliveries by the delivery company increases significantly ・When there is a large number of orders
◇ "Pre-order items" will be shipped at the time shown on the product page.
◇Delivery delays may occur due to the following reasons.
・If the telephone number or address information provided at the time of your order is insufficient or incomplete ・If traffic congestion or restrictions occur ・If restrictions are placed on the loading of air cargo ・If bad weather affects transportation (heavy snow, etc.)
・When the volume of deliveries by the delivery company increases significantly ・When there is a large number of orders
[Regular service information]
◇If you would like to check your subscription or perform other procedures, please log in to your account.
◇Changes, suspensions, and cancellations for the following month must be accepted up to 7 days before the next scheduled payment date .
◇If you do not have an account, please register a new account using the same email address you used when placing your order. (Account registration is free.)
◇Changes, suspensions, and cancellations for the following month must be accepted up to 7 days before the next scheduled payment date .
◇If you do not have an account, please register a new account using the same email address you used when placing your order. (Account registration is free.)
[About inquiries]
◇If we receive more orders and inquiries than expected, it may take longer than usual to respond after the holiday.
◇If we receive more orders and inquiries than expected, it may take longer than usual to respond after the holiday.
